Frequently Asked Questions

Thank you for visiting us online. We hope the frequently asked questions listed below will provide the information you are looking for. Should you have additional questions or comments, we would love to hear from you! Call us at 1-800-884-5282 or visit the Contact Us section for additional options.

Our representatives are available to promptly assist you Monday through Friday from 6:30 AM to 5:30 PM CST, Saturday and Sunday from 7:30 AM to 4:30 PM CST. If you need assistance outside of these business hours, please leave a voicemail and a representative will contact you during the next business day.

Security

How are my credit card and personal information entered online protected?

We are committed to protecting your privacy online. Please reference our privacy policy for details.

Typographical or Pricing Errors

What if there is a pricing error?

Community Coffee Company is not liable for pricing errors. If you place an order for a product that was incorrectly priced, we will cancel your order and credit you for any charges. In the event that we inadvertently ship an order based on a pricing error, we will issue a revised invoice to you for the correct price and contact you to obtain your authorization for the additional charge, or assist you with return of the product.

Registration & Passwords

Is it necessary to register online to purchase and what are the benefits of doing so?

In order to maximize the benefits of online shopping, creating a shopper registration is necessary. In addition to quick repeat ordering capabilities, your profile will allow us to customize special offers suited to your taste preferences.

How can I change my registration information, including password and e-mail?

Go to My Account and log in using your current e-mail address and password. Select the "Edit" button next to your Billing profile information. Update the applicable account information and select the "Update" button at the bottom of the page.

Ordering Process

How can I find a product to purchase?

Use the Product Search Box located to the right of our logo at the top of every page. Type in the name or any part of the name of the product you are trying to find, and click on the "Go" button. Items that contain your search word in their name or description will appear in the results. Select the link to the product page you would like and then click on the "Add to Cart" button.

How do I edit the items in my shopping cart?

To change or remove an individual item in your basket, update the quantity box to the appropriate number or 0 to delete and then select the "Update Basket" button. If you would like to remove all items in your basket, select the "Empty Basket" link. If you would like to add or remove items in your basket for the Coffee Club regular shipment, click on the Club Order box to activate or deactivate the product.

How do I check out?

Once you have reviewed all of the items in your shopping cart and are ready to proceed to checkout, select the "Check-Out" button at the bottom of the basket page. If you are not yet logged-in on the site, you will be prompted to do so. As a repeat visitor, simply enter your password and e-mail address. If you are a new visitor, you will be asked to create a new account. Once you are logged-in, please proceed through the checkout steps and when done, click on the "Purchase" button.

How can I tell if an order has been submitted successfully?

Once an order has been submitted successfully, you will see a confirmation screen with the order number. You will also receive an email confirmation of your order. If you are still not sure, please contact a customer service representative at 1-800-884-5282 to look up the order for you.

How can I find information about shipping prices and return policies?

Visit our Shipping info page here.

How do I make changes to or cancel an order after it has been submitted?

Please call us at 1-800-884-5282 or e-mail us immediately and include your name, order number and telephone number. If the order has not already been processed for shipping, we will gladly make the change.

Coffee Club

What is the Coffee Club?

The Coffee Club is a convenient way for you to have your favorite coffee delivered fresh to your door without having to remember to shop for it when your cup runs low! Please visit our Coffee Club page for more details.

How can I join the Coffee Club?

Stop by our Coffee Club page to sign-up today and receive your FREE GIFT!

Can I change, edit or cancel my Club membership at any time?

Yes, our club allows you to change the quantity, type of coffee, delivery address or frequency at any time. There is no obligation and you may cancel your order if you are not satisfied for any reason.

How do I make changes to my Club account?

To make changes to your delivery frequency, coffee selection, quantity or shipping address, just go to My Account and log in using your current e-mail address and password. Select the "Edit" button next to the Coffee Club profile information. Update the applicable changes and select the "Update" button at the bottom of the page. You may also call us at 1-800-884-5282 to make changes to your Club account.

Can I give someone a Club membership as a gift?

Yes, a Coffee Club membership is a wonderful gift that provides recipients continuous enjoyment.

Convenience Features

How can I use the Express Order feature?

From the Express Order page, click the box next to all of the products you would like to include in your order and change the number in the quantity box if you would like more than one of an item. Once you have selected all of the items for your order, click on the "Add Items" button listed at the top or bottom of the page. This will take you to your shopping cart to proceed with the check-out.

How can I use the Quick Reorder feature?

To repeat an order, please log-in through My Account page. A list of your past orders will appear under your order history. Select the Order ID that you would like to repeat. Click on the "Re-order" button at the top of this detail page to add the items to your shopping cart.

Payment Features

What methods of payment do you accept?

We currently accept Visa, MasterCard, Discover and American Express for online payment.

How do I know that my credit card information is secure?

We are committed to protecting your privacy online. Please reference our privacy policy for details.

When are taxes applied to an order?

Orders being shipped to the following states will be assessed the appropriate sales taxes as required by law: AL, AR, CA, FL, GA, KY, LA, MO, MS, NC, OK, SC, TN, TX, VA and WA. If you are submitting your order by mail or fax, please add applicable sales tax for your state.