FREQUENTLY ASKED QUESTIONS
Thank you for visiting us online. We hope the frequently asked questions listed below will provide the information you are looking for. Should you have additional questions or comments, we would love to hear from you! You can speak with one of our friendly representatives any time Monday through Friday from 7:00 AM to 4:30 PM CST. Visit the CONTACT US section for additional options.
What is your return policy?
Items purchased on CommunityCoffee.com can be returned only within 30 days of delivery, and all returns are at the company’s discretion.
We’re committed to providing the highest-quality products and customer service, and we believe everything we do has to do be as good as our coffee. If you have items eligible for a return, we’ll happily replace them or refund your money.
Please call us toll-free at 1-800-884-5282 if you have any questions or concerns about this policy.
Please call our customer service representatives toll-free at 1-800-884-5282 if you have any questions or issues with our products.
SECURITY
HOW ARE MY CREDIT CARD AND PERSONAL INFORMATION ENTERED ONLINE PROTECTED?
We are committed to protecting your privacy online. Please reference our PRIVACY POLICY for details.
TYPOGRAPHICAL OR PRICING ERRORS
WHAT IF THERE IS A PRICING ERROR?
Community Coffee Company is not liable for pricing errors. If you place an order for a product that was incorrectly priced, we will cancel your order and credit you for any charges. In the event that we inadvertently ship an order based on a pricing error, we will issue a revised invoice to you for the correct price and contact you to obtain your authorization for the additional charge, or assist you with return of the product.
REGISTRATION & PASSWORDS
IS IT NECESSARY TO REGISTER ONLINE TO PURCHASE AND WHAT ARE THE BENEFITS OF DOING SO?
In order to maximize the benefits of online shopping, creating a shopper registration is necessary. In addition to quick repeat ordering capabilities, your profile will allow us to customize special offers suited to your taste preferences.
HOW CAN I CHANGE MY REGISTRATION INFORMATION, INCLUDING PASSWORD AND E-MAIL?
Go to My Account and log in using your current e-mail address and password. Select the tab for the account information you would like to update. Update the applicable account information and select the "Save Details" button at the bottom of the page.
ORDERING PROCESS
HOW CAN I FIND A PRODUCT TO PURCHASE?
Use the Product Search Box located on the top right corner of every page. Type in the name or any part of the name of the product you are trying to find, and click the magnifying glass to search. Items that contain your search word in their name or description will appear in the results. Select the link to the product page you would like and then click on the "Add to Cart" button.
HOW DO I EDIT THE ITEMS IN MY SHOPPING CART?
To change or remove an individual item in your cart, update the quantity box to the appropriate number or 0 to delete and then select the "Update" button. If you would like to remove all items in your cart, select the “Remove all items from cart” link. If you would like to add or remove items in your cart for the Auto-Delivery regular shipment, select "Yes" or "No" under the Auto-Delivery column to activate or deactivate the product.
HOW DO I CHECK OUT?
Once you have reviewed all of the items in your SHOPPING CART and are ready to proceed to checkout, select the "Check Out Now" button located underneath the estimated total. If you are not yet logged in on the site, you will be prompted to do so. As a repeat visitor, simply enter your e-mail address and password. If you are a new visitor, you will be asked to create a new account. Once you are logged in, please proceed through the checkout steps and when done, click on the "Place Order" button.
HOW CAN I TELL IF AN ORDER HAS BEEN SUBMITTED SUCCESSFULLY?
Once an order has been submitted successfully, you will see a confirmation screen with the order number. You will also receive an email confirmation of your order. If you are still not sure, please contact a customer service representative at 1-800-884-5282 to look up the order for you.
HOW CAN I FIND INFORMATION ABOUT SHIPPING PRICES AND RETURN POLICIES?
Visit our SHIPPING INFO page here.
HOW DO I MAKE CHANGES TO OR CANCEL AN ORDER AFTER IT HAS BEEN SUBMITTED?
Please call us at 1-800-884-5282 or e-mail us immediately and include your name, order number and telephone number. If the order has not already been processed for shipping, we will gladly make the change.
HOW DO I SEND AN ORDER TO A MILITARY ADDRESS?
Thank you for supporting our military! To ship to a military address, be sure you select a Military Match product to ensure that we double your order at no additional cost. You can send to only one address per order, so once you fill your cart continue to checkout and select USPS Standard as the delivery method. Enter the recipient First and Last Name as normal, then in the Address Line 1 enter the UNIT, CMR or PSC and number as well as the BOX number. Select United States as the country and enter the Zip/Postal Code. Enter APO as the Town/City and then select appropriate Armed Forces designation from the drop-down menu (AA=Armed Forces America, AE=Armed Forces Europe, AP=Armed Forces Pacific). Please do not include city or country names in any portion of the shipping address.
Examples:
Correct – SGT. John Smith, Unit 2340 Box 132, APO AE 09350
Incorrect – SGT. Smith, 23rd Battalion, Unit 2340, Box 132, APO AE 09350, Bagdad, Iraq
For all APO/FPO addresses and military bases, please allow at least 30 business days for your order to arrive.
SUBSCRIPTIONS
WHAT ARE SUBSCRIPTIONS?
Our Subscription program allows you to save money while getting coffees you love sent straight to your door! You’ll save 20% on every purchase, receive a free gift with your third order, get free shipping on orders of $45 or more, and always have your favorite coffee in your pantry. There are no fees, and you can easily change, skip, pause, or cancel your subscription at any time.
HOW DO I SIGN UP FOR A SUBSCRIPTION?
You can sign up for subscriptions in four simple steps:
1. Shop the coffees you love on our website.
2. Choose "Subscribe" before you add to cart.
3. Set your order frequency to 30, 60, or 90 days.
4. Complete checkout and let the coffee come to you!
You can also select "Subscribe" in your cart prior to checkout. Either way, it's a free and easy process that'll save you money and ensure you always have your favorite blends available at your home!
CAN I CHANGE, PAUSE, OR CANCEL MY SUBSCRIPTION AT ANY TIME?
Yes, and with no fees! You can change your subscription items, quantity, frequency, or delivery address at any time — and cancel your subscription for any reason.
HOW DO I MAKE CHANGES TO MY SUBSCRIPTION?
To change any part of your subscription, follow the steps below:
1. Log in to MY ACCOUNT.
2. Click "Subscriptions."
3. Select "Edit Order" next to your Subscription profile information.
4. Make your desired changes.
5. Click "Save Changes" at the bottom of the page.
You can also call us at 1-800-884-5282 if you need help changing your Subscription.
HOW OFTEN CAN I RECEIVE SUBSCRIPTION ORDERS?
You can choose to receive your Subscription orders in 30, 60, or 90 day increments. You can always adjust the frequency of your Subscription or change the shipping date as needed.
DO SUBSCRIPTIONS ORDERS GET FREE SHIPPING?
To qualify for free shipping on Subscriptions, your order total must be $45 or more with the 20% Subscription discount applied.
CAN I INCLUDE ADD-ONS WITH MY SUBSCRIPTION ORDER?
Yes, you can add items to a single Subscription order without adding them to all future orders. Even better, those add-ons still receive the usual 20% Subscription discount!
For example, let's say you have a Subscription order for Dark & Bold Intense Blend and Café Special® that ships every 30 days. You can choose to add a bag of Signature Blend and a box of Pecan Praline to your next order only, and those two add-ons would also qualify for 20% off like your regular recurring items.
This is a great way to try different blends and limited-time offerings without committing to making them part of your Subscription!
HOW DO I UPDATE THE PAYMENT METHOD FOR MY SUBSCRIPTION?
To update your Subscription payment method, you must first add the new payment information to MY ACCOUNT using the following steps:
1. Go to your Profile page.
2. Click on "Payment Method & Billing."
3. Use the drop-down menu to select "Enter New Payment Method."
4. Input your new payment information.
5. Click "Save Payment Details" at the bottom of the page.
Once you've added the new payment method to your account, use the following steps to add it to your Subscription:
1. Go to the Subscriptions section of your account.
2. Select "Edit Order" next to your Subscription profile information.
3. Use the drop-down menu to select your new payment method.
4. Click "Save Changes" at the bottom of the page.
HOW DO I UPDATE THE SHIPPING ADDRESS FOR MY SUBSCRIPTION?
To update your Subscription shipping address, you must first add the new address to MY ACCOUNT using the following steps:
1. Go to your Profile page.
2. Click on "Shipping Information."
3. Use the drop-down menu to select "Enter New Address."
4. Input your new shipping address.
5. Click "Save Shipping Details" at the bottom of the page.
Once you've added the new address to your account, use the following steps to add it to your Subscription:
1. Go to the Subscriptions section of your account.
2. Select "Edit Order" next to your Subscription profile information.
3. Use the drop-down menu to select your new address.
4. Click "Save Changes" at the bottom of the page.
ARE ALL ITEMS ELIGIBLE FOR SUBSCRIPTIONS?
Unfortunately, some items (including merch) aren't eligible for Subscription orders. However, you can include them with Subscription orders as add-ons that also qualify for 20% off!
All products eligible for recurring Subscription orders will feature the "Subscribe" option on the product page.
ARE LIMITED-TIME COFFEES ELIGIBLE FOR SUBSCRIPTIONS?
Unfortunately, our limited-time coffees aren't eligible for Subscription orders. However, you can include them with Subscription orders as add-ons that also qualify for 20% off!
ARE SUBSCRIPTIONS ELIGIBLE FOR TAX EXEMPTIONS?
No, Subscriptions aren't eligible for tax exemptions.
If you're looking for the best coffee option for your business, please call us at 1-800-525-5583 or email us at [email protected]. We'll work with you to determine how to best meet the needs of your business!
CONVENIENCE FEATURES
HOW CAN I USE THE QUICK REORDER FEATURE?
To repeat an order, please log-in through MY ACCOUNT page. A list of your past orders will appear under your order history located at the bottom of the page. Find the Order ID that you would like to repeat. Click on the "Reorder" button on the right side to add the items to your shopping cart.
PAYMENT FEATURES
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We currently accept Visa, MasterCard, Discover, American Express, PayPal and Apple Pay for online payment.
HOW DO I KNOW THAT MY CREDIT CARD INFORMATION IS SECURE?
We are committed to protecting your privacy online. Please reference our PRIVACY POLICY for details.
WHEN ARE TAXES APPLIED TO AN ORDER?
Click here to visit our tax policy
GENERAL COFFEE KNOWLEDGE
WHAT IS THE CAFFEINE CONTENT OF YOUR COFFEE?
Our coffee contains 95mg to 150mg per 8 ounces of coffee beverage consumed, when brewing to our recommend ratio on the bag.
SHOULD I FREEZE MY COFFEE?
We do not recommend freezing coffee. When coffee is frozen, natural gases convert to liquid (condensation) and freeze. Once the coffee is removed from the freezer those liquids melt increasing the overall moisture level of the coffee. Moisture accelerates staling and will negatively impact the taste profile of the coffee.
WHAT IS THE SUGGESTED MEASUREMENT FOR BREWING COFFEE?
We recommend using 2 tablespoons of coffee to 6 ounces of water.
HOW MANY CUPS OF COFFEE EACH BAG WILL BREW?
A customer should adjust the amount of coffee to water based on taste preference. Grind and brew method will also impact flavor. This makes it difficult to say exactly how many cups a bag will brew. If you follow our suggested recommendation and use 2 tablespoons of coffee to 6 ounces of water, a 12-ounce bag of coffee will yield approximately 32 cups of coffee and a 16-ounce bag of coffee will yield approximately 42 cups of coffee.
WHERE DOES YOUR COFFEE COME FROM?
Our coffee is sourced from multiple regions including but not limited to Brazil, Colombia, Central and South America.
DOES COMMUNITY COFFEE OFFER ORGANIC OR FAIR-TRADE COFFEES?
We have been dedicated to sustainability from farm-to-cup for many years and have joined the Sustainable Coffee Challenge. As part of this challenge we promise to be 100% responsibly sourced by 2021.
At Community Coffee, we are not Fair Trade certified but we are committed to fair labor practices. As a founding member of World Coffee Research we support the mission to grow, protect, and enhance supplies of quality coffee while improving the livelihoods of the families who produce that coffee in communities throughout the world.
HOW DO YOU USE A FRENCH PRESS?
Since it’s a “steeping method” of brewing, the coffee is totally infused with hot water, extracting the entire potential flavor from the coffee grounds. Simply add hot water to your freshly ground beans, let it steep, and press down gently on the plunger. This results in a heavier-bodied coffee with rich flavor. The metal screen filter within the press allows for an increased number of dissolved solids and therefore a bolder flavor. Also, a coarser ground coffee is preferred for this method to prevent over extraction.
WHAT ARE THE INSTRUCTIONS FOR BREWING COLD COFFEE?
Brewing coffee with cold water keeps the heavy oils and acid released by heat in the grounds and preserves the rich coffee flavor. Cold brew your own gourmet coffee concentrate at home by steeping 4 ounces of filter pack coffee in 4 cups of filtered water for 24 hours. Remove filter packs when steeping is complete and add 3 cups of filtered water. Serve over ice and sweeten or cream as desired.
Community Coffee is the #1 Family Owned Retail Coffee Brand in America.*
*Source: IRI Unify, Community Coffee Custom database, US MULO, Based on 52 Weeks Data Through May 19, 2019.