FREQUENTLY ASKED QUESTIONS
Thank you for visiting us online. We hope the frequently asked questions listed below will provide the information you are looking for. Should you have additional questions or comments, we would love to hear from you! Call us at 1-800-884-5282 or visit the CONTACT US section for additional options.
Our representatives are available to promptly assist you Monday through Friday from 7:00 AM to 4:30 PM CST. If you need assistance outside of these business hours, please leave a voicemail and a representative will contact you during the next business day.
100% Satisfaction Guarantee
We stand by our 100% satisfaction guarantee. Everything we do has to be as good as our coffee. We are committed to delivering the highest quality products and superior service to our customers. If any of our products fail to live up to your expectations, we will happily exchange them, replace them or refund your money.
Please call our customer service representatives toll-free at 1-800-884-5282 to arrange an exchange or return of the product.
HOW ARE MY CREDIT CARD AND PERSONAL INFORMATION ENTERED ONLINE PROTECTED?
TYPOGRAPHICAL OR PRICING ERRORS
WHAT IF THERE IS A PRICING ERROR?
Community Coffee Company is not liable for pricing errors. If you place an order for a product that was incorrectly priced, we will cancel your order and credit you for any charges. In the event that we inadvertently ship an order based on a pricing error, we will issue a revised invoice to you for the correct price and contact you to obtain your authorization for the additional charge, or assist you with return of the product.
REGISTRATION & PASSWORDS
IS IT NECESSARY TO REGISTER ONLINE TO PURCHASE AND WHAT ARE THE BENEFITS OF DOING SO?
In order to maximize the benefits of online shopping, creating a shopper registration is necessary. In addition to quick repeat ordering capabilities, your profile will allow us to customize special offers suited to your taste preferences.
HOW CAN I CHANGE MY REGISTRATION INFORMATION, INCLUDING PASSWORD AND E-MAIL?
Go to My Account and log in using your current e-mail address and password. Select the "Edit" button next to your Billing profile information. Update the applicable account information and select the "Update" button at the bottom of the page.
HOW CAN I FIND A PRODUCT TO PURCHASE?
Use the Product Search Box located to the right of our logo at the top of every page. Type in the name or any part of the name of the product you are trying to find, and click on the "Go" button. Items that contain your search word in their name or description will appear in the results. Select the link to the product page you would like and then click on the "Add to Cart" button.
HOW DO I EDIT THE ITEMS IN MY SHOPPING CART?
To change or remove an individual item in your basket, update the quantity box to the appropriate number or 0 to delete and then select the "Update Basket" button. If you would like to remove all items in your basket, select the "Empty Basket" link. If you would like to add or remove items in your basket for the Coffee Club regular shipment, click on the Club Order box to activate or deactivate the product.
HOW DO I CHECK OUT?
Once you have reviewed all of the items in your SHOPPING CART and are ready to proceed to checkout, select the "Check-Out" button at the bottom of the basket page. If you are not yet logged-in on the site, you will be prompted to do so. As a repeat visitor, simply enter your password and e-mail address. If you are a new visitor, you will be asked to create a new account. Once you are logged-in, please proceed through the checkout steps and when done, click on the "Purchase" button.
HOW CAN I TELL IF AN ORDER HAS BEEN SUBMITTED SUCCESSFULLY?
Once an order has been submitted successfully, you will see a confirmation screen with the order number. You will also receive an email confirmation of your order. If you are still not sure, please contact a customer service representative at 1-800-884-5282 to look up the order for you.
HOW CAN I FIND INFORMATION ABOUT SHIPPING PRICES AND RETURN POLICIES?
Visit our SHIPPING INFO page here.
HOW DO I MAKE CHANGES TO OR CANCEL AN ORDER AFTER IT HAS BEEN SUBMITTED?
Please call us at 1-800-884-5282 or e-mail us immediately and include your name, order number and telephone number. If the order has not already been processed for shipping, we will gladly make the change.
WHAT IS AUTO-DELIVERY?
Auto-Delivery is a convenient way for you to have your favorite coffee delivered fresh to your door without having to remember to shop for it when your cup runs low! Please visit our AUTO-DELIVERY page for more details.
HOW CAN I SIGN UP FOR AUTO-DELIVERY?
Stop by our AUTO-DELIVERY page to sign-up today and receive your
CAN I CHANGE, EDIT OR CANCEL MY AUTO-DELIVERY AT ANY TIME?
Yes, you can change the quantity, type of coffee, delivery address or frequency at any time. There is no obligation and you may cancel your order if you are not satisfied for any reason.
HOW DO I MAKE CHANGES TO MY AUTO-DELIVERY?
To make changes to your delivery frequency, coffee selection, quantity or shipping address, just go to MY ACCOUNT and log in using your current e-mail address and password. Select the "Edit" button next to the Auto-Delivery profile information. Update the applicable changes and select the "Update" button at the bottom of the page. You may also call us at 1-800-884-5282 to make changes to your Auto-Delivery.
CAN I GIVE SOMEONE AN AUTO-DELIVERY AS A GIFT?
Yes, an Auto-Delivery is a wonderful gift that provides recipients continuous enjoyment.
HOW CAN I USE THE QUICK REORDER FEATURE?
To repeat an order, please log-in through MY ACCOUNT page. A list of your past orders will appear under your order history. Select the Order ID that you would like to repeat. Click on the "Re-order" button at the top of this detail page to add the items to your shopping cart.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We currently accept Visa, MasterCard, Discover and American Express for online payment.
HOW DO I KNOW THAT MY CREDIT CARD INFORMATION IS SECURE?
WHEN ARE TAXES APPLIED TO AN ORDER?
Orders being shipped to the following states will be assessed the appropriate sales taxes as required by law: AL, AR, CA, FL, GA, IL, KS, KY, LA, MO, MS, NC, OK, SC, TN, TX, VA and WA. If you are submitting your order by mail or fax, please add applicable sales tax for your state.