FREQUENTLY ASKED QUESTIONS
Thank you for visiting us online. We hope the frequently asked questions listed below will provide the information you are looking for. Should you have additional questions or comments, we would love to hear from you! You can live chat with one of our friendly representatives any time Monday through Friday from 7:00 AM to 4:30 PM CST. Visit the CONTACT US section for additional options.
100% Satisfaction Guarantee
We stand by our 100% satisfaction guarantee. Everything we do has to be as good as our coffee. We are committed to delivering the highest quality products and superior service to our customers. If any of our products fail to live up to your expectations, we will happily replace them or refund your money.
Please call our customer service representatives toll-free at 1-800-884-5282 if you have any questions or issues with our products.
HOW ARE MY CREDIT CARD AND PERSONAL INFORMATION ENTERED ONLINE PROTECTED?
TYPOGRAPHICAL OR PRICING ERRORS
WHAT IF THERE IS A PRICING ERROR?
Community Coffee Company is not liable for pricing errors. If you place an order for a product that was incorrectly priced, we will cancel your order and credit you for any charges. In the event that we inadvertently ship an order based on a pricing error, we will issue a revised invoice to you for the correct price and contact you to obtain your authorization for the additional charge, or assist you with return of the product.
REGISTRATION & PASSWORDS
IS IT NECESSARY TO REGISTER ONLINE TO PURCHASE AND WHAT ARE THE BENEFITS OF DOING SO?
In order to maximize the benefits of online shopping, creating a shopper registration is necessary. In addition to quick repeat ordering capabilities, your profile will allow us to customize special offers suited to your taste preferences.
HOW CAN I CHANGE MY REGISTRATION INFORMATION, INCLUDING PASSWORD AND E-MAIL?
Go to My Account and log in using your current e-mail address and password. Select the tab for the account information you would like to update. Update the applicable account information and select the "Save Details" button at the bottom of the page.
HOW CAN I FIND A PRODUCT TO PURCHASE?
Use the Product Search Box located on the top right corner of every page. Type in the name or any part of the name of the product you are trying to find, and click the magnifying glass to search. Items that contain your search word in their name or description will appear in the results. Select the link to the product page you would like and then click on the "Add to Cart" button.
HOW DO I EDIT THE ITEMS IN MY SHOPPING CART?
To change or remove an individual item in your cart, update the quantity box to the appropriate number or 0 to delete and then select the "Update" button. If you would like to remove all items in your cart, select the “Remove all items from cart” link. If you would like to add or remove items in your cart for the Auto-Delivery regular shipment, select "Yes" or "No" under the Auto-Delivery column to activate or deactivate the product.
HOW DO I CHECK OUT?
Once you have reviewed all of the items in your SHOPPING CART and are ready to proceed to checkout, select the "Check Out Now" button located underneath the estimated total. If you are not yet logged in on the site, you will be prompted to do so. As a repeat visitor, simply enter your e-mail address and password. If you are a new visitor, you will be asked to create a new account. Once you are logged in, please proceed through the checkout steps and when done, click on the "Place Order" button.
HOW CAN I TELL IF AN ORDER HAS BEEN SUBMITTED SUCCESSFULLY?
Once an order has been submitted successfully, you will see a confirmation screen with the order number. You will also receive an email confirmation of your order. If you are still not sure, please contact a customer service representative at 1-800-884-5282 to look up the order for you.
HOW CAN I FIND INFORMATION ABOUT SHIPPING PRICES AND RETURN POLICIES?
Visit our SHIPPING INFO page here.
HOW DO I MAKE CHANGES TO OR CANCEL AN ORDER AFTER IT HAS BEEN SUBMITTED?
Please call us at 1-800-884-5282 or e-mail us immediately and include your name, order number and telephone number. If the order has not already been processed for shipping, we will gladly make the change.
HOW DO I SEND AN ORDER TO A MILITARY ADDRESS?
Thank you for supporting our military! To ship to a military address, be sure you select a Military Match product to ensure that we double your order at no additional cost. You can send to only one address per order, so once you fill your cart continue to checkout and select USPS Standard as the delivery method. Enter the recipient First and Last Name as normal, then in the Address Line 1 enter the UNIT, CMR or PSC and number as well as the BOX number. Select United States as the country and enter the Zip/Postal Code. Enter APO as the Town/City and then select appropriate Armed Forces designation from the drop-down menu (AA=Armed Forces America, AE=Armed Forces Europe, AP=Armed Forces Pacific). Please do not include city or country names in any portion of the shipping address.
Correct – SGT. John Smith, Unit 2340 Box 132, APO AE 09350
Incorrect – SGT. Smith, 23rd Battalion, Unit 2340, Box 132, APO AE 09350, Bagdad, Iraq
For all APO/FPO addresses and military bases, please allow at least 30 business days for your order to arrive.
WHAT IS AUTO-DELIVERY?
Auto-Delivery is a convenient way for you to have your favorite coffee delivered fresh to your door without having to remember to shop for it when your cup runs low! Please visit our AUTO-DELIVERY page for more details.
HOW CAN I SIGN UP FOR AUTO-DELIVERY?
Stop by our AUTO-DELIVERY page to sign-up today and receive 20% off plus free shipping on $45 or more.
CAN I CHANGE, EDIT OR CANCEL MY AUTO-DELIVERY AT ANY TIME?
Yes, you can change the quantity, type of coffee, delivery address or frequency at any time. There is no obligation and you may cancel your order if you are not satisfied for any reason.
HOW DO I MAKE CHANGES TO MY AUTO-DELIVERY?
To make changes to your delivery frequency, coffee selection, quantity or shipping address, just go to MY ACCOUNT and log in using your current e-mail address and password. Select the "Edit" button next to the Auto-Delivery profile information. Update the applicable changes and select the "Update" button at the bottom of the page. You may also call us at 1-800-884-5282 to make changes to your Auto-Delivery.
CAN I GIVE SOMEONE AN AUTO-DELIVERY AS A GIFT?
Yes, an Auto-Delivery is a wonderful gift that provides recipients continuous enjoyment.
HOW CAN I USE THE QUICK REORDER FEATURE?
To repeat an order, please log-in through MY ACCOUNT page. A list of your past orders will appear under your order history located at the bottom of the page. Find the Order ID that you would like to repeat. Click on the "Reorder" button on the right side to add the items to your shopping cart.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We currently accept Visa, MasterCard, Discover, American Express, PayPal and Apple Pay for online payment.
HOW DO I KNOW THAT MY CREDIT CARD INFORMATION IS SECURE?
WHEN ARE TAXES APPLIED TO AN ORDER?
Click here to visit our tax policy
GENERAL COFFEE KNOWLEDGE
WHAT IS THE CAFFEINE CONTENT OF YOUR COFFEE?
Our coffee contains 95mg to 150mg per 8 ounces of coffee beverage consumed, when brewing to our recommend ratio on the bag.
SHOULD I FREEZE MY COFFEE?
We do not recommend freezing coffee. When coffee is frozen, natural gases convert to liquid (condensation) and freeze. Once the coffee is removed from the freezer those liquids melt increasing the overall moisture level of the coffee. Moisture accelerates staling and will negatively impact the taste profile of the coffee.
WHAT IS THE SUGGESTED MEASUREMENT FOR BREWING COFFEE?
We recommend using 2 tablespoons of coffee to 6 ounces of water.
HOW MANY CUPS OF COFFEE EACH BAG WILL BREW?
A customer should adjust the amount of coffee to water based on taste preference. Grind and brew method will also impact flavor. This makes it difficult to say exactly how many cups a bag will brew. If you follow our suggested recommendation and use 2 tablespoons of coffee to 6 ounces of water, a 12-ounce bag of coffee will yield approximately 32 cups of coffee and a 16-ounce bag of coffee will yield approximately 42 cups of coffee.
WHERE DOES YOUR COFFEE COME FROM?
Our coffee is sourced from multiple regions including but not limited to Brazil, Colombia, Central and South America.
DOES COMMUNITY COFFEE OFFER ORGANIC OR FAIR-TRADE COFFEES?
We have been dedicated to sustainability from farm-to-cup for many years and have joined the Sustainable Coffee Challenge. As part of this challenge we promise to be 100% responsibly sourced by 2021.
At Community Coffee, we are not Fair Trade certified but we are committed to fair labor practices. As a founding member of World Coffee Research we support the mission to grow, protect, and enhance supplies of quality coffee while improving the livelihoods of the families who produce that coffee in communities throughout the world.
HOW DO YOU USE A FRENCH PRESS?
Since it’s a “steeping method” of brewing, the coffee is totally infused with hot water, extracting the entire potential flavor from the coffee grounds. Simply add hot water to your freshly ground beans, let it steep, and press down gently on the plunger. This results in a heavier-bodied coffee with rich flavor. The metal screen filter within the press allows for an increased number of dissolved solids and therefore a bolder flavor. Also, a coarser ground coffee is preferred for this method to prevent over extraction.
WHAT ARE THE INSTRUCTIONS FOR BREWING COLD COFFEE?
Brewing coffee with cold water keeps the heavy oils and acid released by heat in the grounds and preserves the rich coffee flavor. Cold brew your own gourmet coffee concentrate at home by steeping 4 ounces of filter pack coffee in 4 cups of filtered water for 24 hours. Remove filter packs when steeping is complete and add 3 cups of filtered water. Serve over ice and sweeten or cream as desired. Learn more about choosing the right brewing method for you.
We also make our pure cold brew concentrate using an authentic cold brewing process. Community® Cold Brew Coffee delivers a deliciously rich and bold taste with less acidity and a stronger flavor than brewed coffee. Our 32-ounce bottle makes a total combined 160 ounces, or twenty (20) 8-ounce servings of cold brew coffee. Mix one-part cold brew concentrate to four parts milk or water. Please enjoy within 2 weeks of opening and refrigerate after opening.
Community Coffee is the #1 Family Owned Retail Coffee Brand in America.*
*Source: IRI Unify, Community Coffee Custom database, US MULO, Based on 52 Weeks Data Through May 19, 2019.